Madonie Holidays S.r.l.s.
– (www.madonieholidays.com) (‘the Company’, “we”, “as” and “our”) acts only as agent for the owners (“owners(s)”) of the properties (“property” or “properties”) and providers of the other services featured on our website(s) (owners and other service providers together and individually referred to as “service provider(s)” in these booking conditions). We do not sell or offer for sale any “packages” or act as an “organizer” within the meaning of the Package Travel Holidays and Package Tours Regulations 1992 and these regulations do not apply to any booking you make. When making a booking you enter into a contract with the owner of the property you have selected and will be subject to the terms and conditions of that owner. To the extent that the terms and conditions of any owner differ from those set out in these booking conditions, we will bring the differences to your attention.In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires.By making a booking, you acknowledge that you accept the terms and conditions of the booking as set out in these booking conditions.
1. The holiday price
The prices shown on our website(s) are believed correct at time of going to publication on our website. We/service providers reserve the right to amend prices during the year and to correct errors in website prices when we/service providers become aware of them. Once a contract comes into existence, the price will not change. The price is payable in accordance with the booking procedures in our vouchers and on our website. Property prices will not change after confirmation. The price of other services may be subject to surcharges in accordance with the service provider’s terms. We will advise you as soon as possible if we are notified of a surcharge
2. Making a booking
You can make a booking by telephoning us, sending an inquiry online via one of our websites or by email. We will then send you a booking form by email which must be completed, signed and returned by us by email or fax. Returning the completed booking form by email, without a signature, will be valid as a reservation. Once we have received your completed booking form and all the appropriate payments (see below) we will send you the TRAVEL DOCUMENT
In order to confirm your booking, there is no deposit to pay at the time of booking. We accept Visa, MasterCard or bank transfer or cash. The deposit if given, unless we are unable to confirm your original request and an alternative is not accepted. The balance should be paid at arrival by credit card or bank transfer or cash; the extra costs should be paid on arrival. If we do not receive all payments due in full and on time, the owner reserves the right to treat your booking as cancelled by you and the cancellation charges set out below will be payable. We advise you to ensure you have an appropriate travel insurance policy.
Should you wish to make any changes to your confirmed booking, you must inform us as soon as possible. We will refer the request to the owner. The owner will do his utmost to accept these changes but there can be no guarantee that the owner will be able to meet any requests. We can only action changes to a confirmed booking if the property or the period of the booking does not change. If these requirements of change are not met, your booking will be treated as cancelled by you and you will have to pay the normal cancellation charges for your chosen property.
5. Additional Services
Whilst we are happy to assist clients, when possible, with certain additional services arranged (payable locally), please note that we do so as your agent and do not enter into any contract with you for these. We cannot guarantee that any such service will be provided (even where confirmed) and will not be liable if it isn’t. Your contract will be with the supplier of the service concerned, which will be subject to the supplier’s own terms and conditions. Such services include the provision of rented telephones, cooking services, bicycle or boat hire etc. If things go wrong, our local agent or representative or the house owner will intervene with the supplier to try to find a solution.
6. Arrival and Departure
Access to the property is available from 14:00-22:00 on the first day of rental, but is not guaranteed. Tenancies normally commence at 2pm, however, cleaners may still be working at this time and we ask that guests show understanding in allowing them to finish preparing the property. For apartments an extra charge of Euro 5.00 per hour will apply for arrivals after 22:00. Arrivals after 01:00 cannot be accepted if not informed prior to arrival. We are happy to accommodate you whenever possible, however, please refrain from an early check in. The property must be vacated between 09:00- 10:00 on the agreed departure date. You are responsible to inform us of your arrival time at the destination so that we can pass this information to the owner. Each change to the arrival date and time must be informed to us. In case of an unavoidable delay on the day of arrival, you must inform us immediately. In the event that we are not informed or the owner is not able to accept a late arrival, you are responsible for the cost and the booking of an overnight stay in a hotel. No refunds will be due, if you are unable to arrive on the expected day. This also applies in the case of early departure. We are obliged to make an unplanned displacement to the property and are entitled to claim from you the reimbursement of the expenses. On arrival you must present your accommodation voucher as well as a passport or ID to enable registration in accordance with legal requirements.
Please consider your requirements for travel arrangements, car hire and additional items such as cots at the time of booking your holiday. Should you wish to make an addition to your reservation after your original invoice has been sent, no administration charge will be made for up to two amendments but we then reserve the right to impose a Euro 15 fee to cover the administration costs involved in re-invoicing for any subsequent changes. Any amendment made within ten weeks of departure will incur a Euro 20 admin fee and within seven days of departure Euro 35 (plus any charges imposed by the owner/other service provider) where the amendment can be made.
8. Security deposit
On receiving the keys to the property, a security deposit, as stipulated in the description of the property, must be paid in local currency. If the security deposit is not paid, handover of the property may be refused. The security deposit will be refunded at the end of the rental period unless there are any damages or unpaid fees or charges. The amount of the security deposit shall not limit the amount of your liability for damage or destruction to the property caused by you or your party. Should you decide to leave the property prematurely or before 09:00, Mdonie Holidays Srls is authorized to refund the deposit by post unless there are any damages or unpaid fees or charges and only after having checked the property.
Signing the contract makes you responsible for the correct and decent behaviour of your party. Consideration should also be given to neighbours and other people. If in the reasonable opinion of the owner or his local representative, you or any member of your party behaves in such a way as to cause danger, upset or distress to any third party or damage the property, the owner is entitled, without prior notice, to terminate the rental period. Neither we nor the owner will have any further responsibility and no reimbursement will be made. You must ensure that the property and all household items and equipment are treated with care and returned in the same good condition as found. All damages or breakages must be reported to the owner or the local representative as soon as possible. You shall be liable for any losses, breakages or damage caused to the property or its contents. Madonie Holidays srls reserves the right to charge you for the relative amount.
The properties are reserved exclusively for those people named on the booking form and no other persons are permitted to stay there unless this has been agreed with us. No refund shall be payable in the event of a lesser number of persons occupying the property. *Important Information: As you are aware, we offer properties that are not official tourist structures, such as hotels, residences etc. but private houses. All our properties are individually owned and range from small converted townhouses to large modern villas – they do not have internationally recognised standards or categories. Standards vary enormously from basic but serviceable furnishings and equipment, to the more sophisticated and comfortable. The properties reflect, in their architecture and furnishing, the local traditions and the personal taste of the owner. Items such as dishes, cutlery and bedding are always provided, but coffee makers, tea kettles, toasters etc. cannot automatically be expected. This is precisely the kind of holiday that we offer; the chance to participate in the culture of the area, living in the same surroundings as the locals. In order to live this experience in the right spirit, it is important that you accept and appreciate the differences of the property compared to any official tourist structure. Due to long summers, water shortages do occur. Please use water as sparingly as possible. Please do not use too many electric appliances at the same time; this can cause a cut off of the electricity supply. The owner of the property reserves the right to have free access to the property for essential maintenance purposes. No pets are allowed in the property, unless otherwise agreed. Please bear in mind that sofa beds or extra beds are often not as comfortable as regular beds. Although every effort is made to maintain all properties in good order, it should be noted that wear and tear of properties is unavoidable. For this reason, damaged furnishings may be replaced and occasionally hot water installations, swimming pools, toilets and utilities may need repair. It may take some time to engage a worker to obtain parts, and your patience is appreciated.
The property will be handed over to you clean, tidy and in good order. Cleaning of the cooking facilities, crockery, cutlery, kitchen corner/kitchen/kitchenette and the removal of rubbish is your responsibility. If you neglect the cleaning, we are obliged to charge you an additional amount to compensate the owner for his additional costs.
12. Privacy and noise
Because our properties are individual, the degree of privacy and seclusion varies greatly from one to another. Many houses do have neighbours and during the course of a holiday, pool cleaners and gardeners will visit regularly. Although rural houses should enjoy relative quiet, please remember that there will always be noise of some sort, be it from tractors, delivery lorries, ebullient locals playing their radios, or simply increased traffic on local roads in the summer months. At fiesta time music and bells will play from church towers, and fireworks are the norm in village streets. We urge clients to discuss this aspect with our staff when considering suitable properties.
13. Building work
Even though you are on holiday, the locals are not and on rare occasions building work might commence without any prior warning near to a property. Whilst we have no control over this, if advised, we will endeavour to intervene to halt it. Naturally, if we are made aware of any nearby building work we would always try to advise you in advance of your holiday.
14. Complaints and Problems
If there are any problems with the property or if you have any cause for complaint during the rental period, you must inform the owner or his local representative immediately so that there is the necessary time and opportunity to resolve the problem. If the problem is not resolved, you may follow up the complaint in writing to us within 24 hours. Until we know about a problem or complaint, we cannot begin to try to resolve it. Most problems can be dealt with quickly. If the problem has not been reported as detailed or is received at the end of the rental period, neither we not the owner can accept any claims or complaints. We cannot exclude the possibility that the property can result in minor inconveniences due to the special nature of its architecture, personal taste of the owner or local traditions in the area; in this case we cannot accept any responsibility.
We have visited and checked each property. The descriptions appearing on our website are accurate and have been prepared in good faith. We decline all responsibility for any modifications made by the owners without our knowledge, unless it is impossible to totally or partially fulfil the contract. Please note, the information and photographs on our website are intended to give a general overall impression of the standard of the property. Some aspects of the property may have changed by the time you arrive at the property, for example furniture items may have been removed. We cannot accept any liability if this situation should arise. Whilst every effort is made to ensure the accuracy of the information, regrettably errors do occasionally occur. If circumstances beyond our control should make the rental property unavailable, you will be advised as soon as possible. We have stipulated to the owner that alternative accommodation of at least comparable standard will be offered by the owner if available. If the price of the alternative property is less, the difference will be reimbursed. In the event that an agreement cannot be reached, both parties can retract from the contract. We will reimburse the payment received for the rent, any other reimbursements are excluded. Neither we nor the owner accept liability for travel expenses, alternative accommodation through other agencies or other expenses that may be incurred. You are entitled to expect that the property is supplied as confirmed and the services offered reach a reasonable standard. There is no guarantee that resort facilities will be open in the low season. Swimming pools are normally open during the main season. We cannot accept any responsibility for breakdown of mechanical equipment or any interruption in services such as gas, water and electricity.
Neither we nor the owner accept any responsibility or liability for acts of omission of third parties which may prevent or disrupt a booking. The contract for the rental exists between you and the owner and that for any additional services with the third party supplier chosen and are limited to the rental of the property and associated services or to the additional services where relevant only. No liability can be accepted by us or the owner for any injury, illness, death, loss or damage to you or a member of your party, arising out of or in connection with the use of the rental property, swimming pool, children’s play areas or all kind of sport facilities. The use of these facilities is at your own risk. Neither we nor the owner will be liable for any damage and losses as a result of burglary.
17. Force Majeure
No liability can be accepted by us where the contract is affected by ‘force majeure’. In the context of these conditions, ‘force majeure’ is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside our control.